#Bomgar jump client logs install
#Bomgar jump client logs android
#Bomgar jump client logs password

Email a Link to a Customer - This option requires that Mail.app (for Mac) or Outlook (on PC) be configured.For further details, click the button with an orange question mark icon to the right of this option. Share Session Key - Instruct the client to open a web browser and go to (while you click the 'Generated Session Key' button).Representative List - Instruct the client to go to and click ' to connect to you.Click the 'Start.' button and a new window will open with 3 available options, among which you need to determine which is best to establish a connection for that session.Open the Bomgar application that was installed in the process above called 'Installing Bomgar Representative console' and Login using your Carleton Net ID and password.Watch this video demonstration on establishing the connection as described below. Using Bomgar as a helpdesk representative

#Bomgar jump client logs password

Enter your Username and Password to log in.If the login prompt does not appear, right click on the system tray icon and select 'Login'. When the installation is complete, a tray icon will appear in your computer's system tray and a login prompt will appear on your screen.

#Bomgar jump client logs install

Follow the installation wizard to install the software.

Download and 'Open' the console software.

In the top section titled Representative Console select your Platform, then click Download Representative Console.

Installing from the Bomgar Appliance directly

Click the 'Run Now' button near the bottom of the page.

Search for bomgar, or scroll the list to find ' Windows: Bomgar Button 19.1.3 (2019.07.30 REB) ' or ' Mac: Bomgar Representative Console 19.1.3 (2019.08.05 REB) 'and click on it

Click the blue box labeled 'Want Software?'.

The Representative Console, or Web Rep Console is required if you need to receive technical support related inquiries from a remote clients.

Carleton Handbook - Information Technology, Documents, & Records.

Windows, Mac, Linux, Android, and Apple iOS - Read more about feature compatibility.

#Bomgar jump client logs android

This support client should be downloaded only at the direction of a support representative using Bomgar whom you have solicited for technical support for your Android device.įor more information, please see Work with BeyondTrust (Bomgar) Remote Desktop Supportīomgar can be accessed for remote work via the Bomgar Representative Console interface or the Mobile App with no requirement for connecting to VPN. This app works with existing Bomgar installations, version 14.3.1 or above and support sites with trusted CA-signed certificates. The Bomgar HTC Customer Client 2.2.8 runs on all HTC devices with an official Android operating system, 4.0.3 or above. ěomgar InSight – Extend your representative’s vision by streaming live video.Ĝhat – Chat back and forth with your representative.Remote Control – Allow your support representative to navigate through your screen, access applications, type, and click as if they were holding the device in their own hands.Screen Sharing – Share your device’s screen in real-time.Users can share their screen and chat with representatives from the comfort of their HTC mobile device. With this app, users can receive secure remote support from representatives without ever logging into their desktop. Increase your service desk’s reach and performance with the Bomgar Customer Client for HTC.